01. Home improvement company lies cost me thousands
Gloria Hunniford, Julia Somerville and Louise Minchin investigate the case of the homeowner who paid a company nearly £2,000 up front for garden maintenance, but has nothing to show for it
02. Fake loan repayments coming off my wages
How one man has been left battling to prove his identity after fraudsters took out a Universal Credit loan in his name, with repayments automatically taken from his wages.
03. Claim denied due to home’s past building work
Gloria Hunniford, Julia Somerville and Louise Minchin investigate the home insurance policies refusing damage claims if the cause can be linked to events that were insured under an old policy
04. Fraudster cashed in my tax rebate cheque
In a special scams episode, the team meets the 20-year-old who was waiting to receive a tax rebate from HMRC, only to discover someone else had cashed the cheque weeks earlier.
05. Holidays: Our flight took off while the board still said ‘Please Wait’
Can you trust airport departure boards? The team meet one group of passengers who waited patiently in the departure lounge for their delayed flight, only to find out it had already left without them.
06. Your parcels lost, damaged or late
Gloria Hunniford, Julia Somerville and Louise Minchin investigate the courier company that customers say is still letting them down – despite past promises made on the programme.
07. Fake review sites peddling dodgy goods
The team investigate the fraudulent websites convincing shoppers to invest in a ‘best-buy’ home appliance and meet the woman who learned that her top-rated dehumidifier wasn’t up to the job.
08. Scams: ‘Ghost’ MOTs for sale!
How much can you trust your MOT? The team investigate the so-called ‘ghost’ MOTs available for sale and hear from the mum whose second-hand car was far from roadworthy.
09. Giant warehouses built at the end of our gardens
The team hear from the devastated homeowners who claim the warehouses behind their back gardens were built without proper consultation.
10. Toy company bullied me into paying unlawful fees
Gloria Hunniford, Julia Somerville and Louise Minchin investigate how a firm providing equipment to children with special educational needs has let down dozens of families and charged unlawful fees.
11. Insurer won’t help as our home falls apart
The team meets the couple who have been stuck in a battle with their insurer for more than three years over fixing damage to their home caused by subsidence.
12. Bank devalued our house after approving our mortgage
The team investigate why a bank suddenly refused to let one couple re-mortgage because of the way their home had been constructed – despite approving the mortgage five years earlier.
13. Spiteful scammer cancelled my flight
The team investigate how a scammer was able to cancel one man’s flight when he believed he was receiving customer support from the airline on social media.